PRIVACY POLICY

Please read this privacy policy (“Privacy Policy”) carefully as it describes our collection, use, disclosure, retention, and protection of your personal information.

This Privacy Policy applies to any website, application, or service which references this Privacy Policy. Where you provide us with or we collect your personal information in any of the ways described in section 2 below, you agree that we may collect, store, and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking (see section 3 below for more information), direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Policy.

1. WHO WE ARE

This Privacy Policy applies to all products, applications, and services offered by Demdoo and its affiliates, excluding any products, applications, or services that have separate privacy policies not incorporating this Privacy Policy.

2. HOW WE COLLECT INFORMATION

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

  • Purchase products using our websites, applications, or services; this may include your name, address, contact information, and payment details.
  • Complete online forms, participate in surveys, or interact with us through chatbots.
  • Provide contact details when registering to use or accessing any websites, applications, or services we make available.
  • Contact us offline via telephone, fax, SMS, email, or post.

Please note that all telephonic calls made are recorded for quality and training purposes. We may also collect information from your devices (including mobile devices) and applications you use to access and use any of our websites, applications, or services.

We may enhance personal information we collect from you with information from third parties entitled to share that information.

3. HOW WE USE YOUR INFORMATION

To the extent permissible under applicable law, we use your information to:

  • Provide information, services, or applications that you have requested.
  • Manage and administer your use of applications, products, and services.
  • Monitor, measure, improve, and protect our content, website, applications, and services.
  • Undertake internal testing of our website, applications, systems, and services.
  • Comply with regulatory or legal obligations.
  • Detect, prevent, investigate, or remediate crime, illegal activities, or protect our legal rights.
  • Deliver targeted advertising, marketing, or information based on your use of our applications and services.
  • Provide location-based services.

4. SHARING YOUR INFORMATION

We may share your information with:

  • Any company within Demdoo for the purposes outlined in this Privacy Policy.
  • Our service providers, agents, or third parties processing information on our behalf.
  • Partners, including system implementers, resellers, and developers.
  • Third parties for marketing purposes.
  • Government bodies, regulators, and law enforcement agencies.
  • Third parties in the context of legal proceedings or to meet legal obligations.
  • Other organizations in the event of a business sale or purchase.

5. MARKETING

We may use your information to contact you with details about our product offerings or services that we believe may be of interest to you. You have the right to stop us from contacting you for marketing purposes.

6. YOUR INFORMATION AND YOUR RIGHTS

If you are based within the EEA or a similar jurisdiction with data protection laws, you have certain rights, including:

  • The right to be informed about how we use your information and obtain access to your information.
  • The right to have your information rectified, erased, or restrict processing.
  • The right to object to processing for certain purposes.
  • The right to data portability.
  • The right to withdraw consent where applicable.
  • The right to lodge a complaint with the relevant supervisory authority.

7. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time, but we will not reduce your rights under this Privacy Policy.

8. SECURITY AND STORAGE OF INFORMATION

We will keep your information secure and take appropriate measures to protect it against unauthorized processing, loss, or damage.

9. TRANSFERS OUTSIDE OF THE EEA AND THE UK

Personal information in the European Union and the UK is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way.

Our website and some of our applications or services or parts of them may also be hosted outside of the UK or the EEA (which means all the EU countries plus Norway, Iceland, and Liechtenstein) (together “EEA”) and this means that we may transfer any information which is submitted by you through the website or the application or service outside the EEA to other territories outside of the EEA.

We may use service providers based outside of the EEA to help us provide our website, applications and services to you (for example, platform and payment providers who help us deliver our applications and services or advertising or execute your payments) and this means that we may transfer your information to service providers outside the EEA for the purpose of providing our applications, advertising, and services to you.

We take steps to ensure that where your information is transferred outside of the EEA by our service providers and hosting providers, appropriate measures and controls are in place to protect that information in accordance with applicable data protection laws and regulations. In each case, such transfers are made in accordance with the requirements of Regulations (EU) 2016/679 (the General Data Protection Regulations or “GDPR”) and may be based on the use of the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA.

By using our website, products, or services or by interacting with us in the ways described in this Privacy Policy, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your information to be transferred outside the EEA you should not use our website, applications or services.

10. OTHER SITES AND SOCIAL MEDIA

If you follow a link from our website to another site, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third-party sites.

11. COOKIES, ANALYTICS, AND TRAFFIC DATA

We use cookies, analytics, and traffic data to enhance your experience on our website, applications, and services.

12. FURTHER INFORMATION

For queries about your information or this Privacy Policy, please contact us.